Automation Will Destroy Jobs – How Do You Get Organizational Buy In For That?
In his latest installment on his CIO.com column, Cloud Commerce Consulting CEO, Michael Zammuto talks openly about automation. Enterprise IT initiatives need business partners to succeed. But AI focuses on automation and that means job destruction along with productivity gains.
Many AI initiatives offer a new challenge. We have the ability to automate not just manufacturing, field, service and support jobs but, increasingly white collar, leadership and technology roles. He argues that this means AI will challenge the empires and possibly the careers of the very people you need to drive the initiative. In his article, he talks about innovation, buy-in and the reality of white collar automation.
How Small Businesses Can Use AI to Outrun The Competition
Cloud Commerce CEO Michael Zammuto recently published an article on artificial intelligence and related technologies. He argues that “AI” is often used an umbrella term for a shift to a digital-first strategy of automation and learning. He provides an overview of Machine Learning, Smart Robots, Virtual Assistants, Speech Recognition, Natural Language Generation and Decision Management as key technologies for most businesses.
Zammuto argues that unlike other major digital technologies, these collectively represent a disruptive force that can move too quickly for companies to safely adopt a fast-follower strategy. he points to Amazon using their data and technology advantages to simultaneously compete in diverse spaces against grocery stores, robotics companies and cloud providers as an example that these technologies can allow disruptive competition to come from unexpected outsiders.
He proscribes a strategy for small businesses to focus on using current analytics and data initiatives to gain operational advantage and then reinvesting that into commercial products like virtual assistants that can easily be adapted to a company. After that, small companies can further develop internal skills and expert connections to make additional, highly targeted and strategic investments.
Zammuto advises focusing on using virtual assistants followed by investments in NLG analytics platform to realize quick cost and performance benefits. with better data capabilities he suggests focusing on a single, potentially transformative, part of the business for another investment. Be the best at that thing, he argues, and gain a focused, impactful advantage in one area. This can be cost, service, product, quality, logistics or other areas but make sure it has the potential to change your position within your industry. This he concludes will start you on a virtual cycle of innovation and differentiated advantage that can make any small business a leader.
A New Innovation Model: Amazon Evolved from Books to Cloud and Groceries & Meal Delivery
Data, AI, Automation, Quantum Computing and the Post-PC Revolution
IDC projects that total worldwide data will be 163ZB (that is a trillion gigabytes) in five years. The power to transform our world is locked up, unused and unstructured, in this data. Fully a third of business leaders say they cannot access their own data in meaningful ways, let alone discover all new insights from it.
A strategic cluster of technologies will take a fast-growing flame of human knowledge and accelerate it into a chain reaction, immeasurably larger and hotter than anything imagined today.
Innovation in cloud, data and analytics have lit a fuse. EDM and machine learning added fuel and commercial AI and Quantum Computing will launch self-fueling chain reaction.
Cloud accelerated data, data accelerated analytics, analytics accelerated automation, EDM accelerated analytics, AI accelerates automation. Quantum computing will supercharge the whole ecosystem.
AI Growth Accelerating Past 300% a Year
Forrester says businesses investment in machine learning and artificial intelligence (AI) will increase 300% in 2017 than in 2016. Current generations of Machine Learning technologies allow us to analyze data at scale and will ’drive faster business decisions in marketing, e-commerce, product management, and other areas of the business by helping close the gap from insights to action.’ AI will be used to automate discovery, experimentation and even coding and further AI. It is a self-fueling technology with no practical limit in scale.
Rose’s Law of Quantum Computing is Moore’s Law on Steroids
Rose’s famed predictions for Quantum Computing tell us that we are about to break Moore’s Law forever. For all our technology improvements, we compute much like we did decades ago. We don’t know when we will get commercial devices that use quantum states in place of binary values. But we know when we do it will change everything. Quantum devices will allow AI to solve problems and innovate, manage data and develop insights at orders of magnitude greater than imagined today.
The End of Tools
Computers, data, cloud services, analytics tools and so on are tools. Better, more powerful, easier to use tools. AI fuels automation and, when hyper-charged with quantum computing power, takes the tools out of our hands. The chain reaction of all this means innovation at speed and scale that will require new terms for measurement.
The Amazon Innovation Model
This means that humans will primarily contribute principles, strategies and vision to the next revolution. Those who don’t focus on building strategy and capabilities now will be left behind. Companies of all sizes and in every industry need to develop a strategic road map. Innovation will come to every industry and from unexpected directions. The model that took Amazon from books to challenge cloud computing and retail food and meal services is the future of innovation. Their strategic competitive driver is data and computing power. They didn’t expand or pivot into new businesses, these businesses were exposed to disruption by anyone who could innovate using this new model.
Contact us today. CCC helps business and technical leaders to develop these strategies and capabilities to ensure more than their survival.